Completed
FrontDesk Helpers
An enterprise platform on Bitrix24 for an American home healthcare company from New York. The system serves 200+ users, processes 1,000+ daily AI calls, and manages the recruitment of 500+ candidates on a monthly basis.
Led architecture and automation initiatives across CRM, telephony, HR workflows, and AI-driven operational systems (200+ users, 99.9% uptime).
Architecture & Automation
Designed and evolved enterprise CRM architecture and automation engines. Delivered 79+ internal CRM modules and 22+ integrations. Built API-first integration layer and ensured scalability, reliability, and high availability across mission-critical processes.
Telephony Engineering (Asterisk ARI/AMI)
Architected advanced routing logic (queues, transfers, parent/child chains). Developed ARI event-processing engine with deduplication and call-linking logic. Implemented recording pipelines, metadata processing, and analytics workflows with reliable real-time event handling.
AI & Workflow Automation
Built voice-AI pipelines for call initiation and post-call automation. Implemented transcript processing, structured data mapping, and compliance-aware workflows. Designed AI-assisted operational flows supporting distributed care teams.
Backend & Microservices
Developed asynchronous microservices using RabbitMQ and Supervisor. Built REST APIs, orchestration layers, and event-driven services focused on performance and maintainability.
Product Engineering (Healthcare Platform, NDA-safe)
Architected and led development of a HIPAA-aware real-time healthcare communication platform (Web + PWA + iOS + Android).
Designed microservices architecture (17 services; NestJS, PostgreSQL, Redis, NATS).
Implemented WebSocket real-time messaging and secure WebRTC (LiveKit).
Designed RBAC, MFA, PHI data protection, audit logging, and data retention foundation.
MVP delivered in 2 months; production-ready in 5 months.
HR Automation Platform
Designed dual-SPA workflow system with multi-stage validation and document automation (MVP in ~1.5 months).
Architecture & Automation
Designed and evolved enterprise CRM architecture and automation engines. Delivered 79+ internal CRM modules and 22+ integrations. Built API-first integration layer and ensured scalability, reliability, and high availability across mission-critical processes.
Telephony Engineering (Asterisk ARI/AMI)
Architected advanced routing logic (queues, transfers, parent/child chains). Developed ARI event-processing engine with deduplication and call-linking logic. Implemented recording pipelines, metadata processing, and analytics workflows with reliable real-time event handling.
AI & Workflow Automation
Built voice-AI pipelines for call initiation and post-call automation. Implemented transcript processing, structured data mapping, and compliance-aware workflows. Designed AI-assisted operational flows supporting distributed care teams.
Backend & Microservices
Developed asynchronous microservices using RabbitMQ and Supervisor. Built REST APIs, orchestration layers, and event-driven services focused on performance and maintainability.
Product Engineering (Healthcare Platform, NDA-safe)
Architected and led development of a HIPAA-aware real-time healthcare communication platform (Web + PWA + iOS + Android).
Designed microservices architecture (17 services; NestJS, PostgreSQL, Redis, NATS).
Implemented WebSocket real-time messaging and secure WebRTC (LiveKit).
Designed RBAC, MFA, PHI data protection, audit logging, and data retention foundation.
MVP delivered in 2 months; production-ready in 5 months.
HR Automation Platform
Designed dual-SPA workflow system with multi-stage validation and document automation (MVP in ~1.5 months).
Technologies
Bitrix24
CRM
REST API
Asterisk ARI/AMI
Vue.js
RabbitMQ
Node.js
Docker
Linux
PostgreSQL
MySQL
Redis
Results
🎯
Delivered 79+ CRM modules and 22+ enterprise integrations
🎯
Designed full ARI/AMI telephony routing systems (queues, transfers, parent-child logic)
🎯
Built voice-AI workflows, transcript pipelines, and post-call automation
🎯
Developed async microservices for event-driven operations
🎯
Created a mobile-first internal workflow platform (iOS/Android)
🎯
Architected a dual-SPA HR workflow platform with multi-stage validation
Ready to Start Your Project?
Let's discuss your tasks and find the optimal solution for your business.